Order & Shipping

We typically deliver within Austria, Germany, Switzerland, Liechtenstein, France, Luxembourg, Italy, the Netherlands, Belgium, Slovenia, Portugal, Spain, Sweden, Croatia, Romania, Poland, and Hungary.

If you would like your Yaasa product delivered to another country, please feel free to contact us at info@yaasa.com to arrange a customized shipping solution for you.

In general, we always offer free shipping. A return requested within the 60-day return period is also free of charge.

The easiest and fastest way to order is directly through our webshop. You can complete your order either as a guest or by creating a customer account during the ordering process.

For business orders, you can find more information in the Business Customers section.

No, as a private customer, you are welcome to place a guest order. Business customers are encouraged to create a business account.

The following payment methods are available for each country:

Switzerland:
Amex, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, TWINT, Visa, Prepayment (Bank Transfer)

Liechtenstein:
Amex, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Visa, Prepayment (Bank Transfer)

Austria:
Amex, Apple Pay, EPS, Google Pay, Klarna, Maestro, Mastercard, PayPal, Visa, Prepayment (Bank Transfer)

Germany:
Amex, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, and Visa, Prepayment (Bank Transfer)

Netherlands:
Amex, Apple Pay, Google Pay, iDeal, Klarna, Maestro, Mastercard, PayPal, Visa, Prepayment (Bank Transfer)

Belgium:
Amex, Apple Pay, Bancontact, Google Pay, Maestro, Mastercard, PayPal, Visa, Prepayment (Bank Transfer)

France / Italy / Slovenia / Poland / Hungary / Luxembourg / Portugal / Spain / Sweden / Croatia / Romania:
Amex, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Visa, Prepayment (Bank Transfer)

Depending on the delivery country, we ship your order with different carriers known for their reliability and fast delivery. Here’s an overview of our shipping partners by country:

• Switzerland & Liechtenstein: Swiss Post, Sieber Transport AG
• Austria: Austrian Post
• Germany: DHL
• Netherlands, Belgium, Luxembourg: DHL
• France: Colissimo
• Italy: BRT
• Hungary: Magyar Posta
• Slovenia & Croatia: Post SI
• Spain & Sweden: Fedex Economy
• Portugal & Romania: Fedex International
• Poland: DPD Poland

You can view your order in your customer account under "My Account." Here, you will see the order number, order date, payment status, shipping status, and the total amount of all your previous orders.

If there are unexpected delays in delivery, feel free to reach out to us through our contact form. We will get in touch with the shipping provider to ensure your order is delivered as quickly as possible.

Please note that all our tables (except for the Desk One) are shipped in multiple, separate packages:

• Desk Lite: 2 packages (tabletop, table frame)
• Desk Essential: 2 packages (tabletop, table frame)
• Desk Pro and Desk Pro Nature: 3 packages (tabletop, table frame, table legs)
• Desk Expert: 3 packages (tabletop, table frame, table legs)
• Desk Four Bamboo 160x80 cm: 3 packages (tabletop, table frame, table legs)
• Desk Four other variants: 4 packages (tabletop, table frame, table legs, mount for under-desk switch)

As a result, it is possible that the packages may not be delivered on the same business day.

For products that are available for immediate shipping, changes or cancellations to the order are unfortunately not possible due to the quick shipping times.

For pre-orders, please contact our customer service through the contact form.

Please note that delivery times can vary significantly depending on the workload of individual shipping providers.

The average delivery times to various countries are as follows:
Switzerland, Liechtenstein: 3-5 business days
Austria: 1-2 business days
Germany: 3-4 business days
Slovenia: 2-4 business days

Netherlands, Belgium, France, Italy, Poland, Hungary, Luxembourg, Portugal, Spain, Croatia, Sweden, Romania:
3-5 business days

For larger shipments within Germany, Austria, and Switzerland, we use freight shipping. In this case, the delivery time is approximately 5-10 business days.

Our desks, except for the Desk One, will arrive in multiple, separate packages:

• Desk Lite: 2 packages (desktop, frame)
• Desk Essential: 2 packages (desktop, frame)
• Desk Pro and Desk Pro Nature: 3 packages (desktop, frame, legs)
• Desk Expert: 3 packages (desktop, frame, legs)
• Desk Four Bamboo 160x80 cm: 3 packages (desktop, frame, legs)
• Desk Four other variants: 4 packages (desktop, frame, legs, under-desk switch holder)

The packages may be delivered by different shipping providers. Large desktops (over 200 cm in length) or orders containing multiple products will be shipped via freight.

It's also possible that the packages may not arrive on the same day from the shipping provider. However, you can track your packages at any time using the tracking numbers provided.

Delivery of our products is made free to the curb, meaning up to the edge of the street.

Please report the damaged products to us using the complaint form. We will review the request immediately and offer you a solution as soon as possible.

Please note that our tabletops are delivered with a wooden strip around the edge to protect it. If these wooden braces show damage, the tabletop itself is usually not damaged — so please check the tabletop separately.

If you can already see upon delivery that the product itself is damaged, it is best to refuse acceptance. If the package has already been delivered to you, please check the product and send us photos of the damaged areas.

To update the information in your customer account, simply log in to your account and make changes under "My Account" and save them. Please note that changes made shortly after placing an order may not be processed in time. If you need to adjust your information for a recently placed order, please contact us through our contact form.